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Common Questions

Once you've made a purchase, we take you straight to your download page.

We also email you the link, so you can access your member's area again in future.

If you've lost your download link, try searching your email for messages from:

The subject line will be related to the product you purchased.

If you can't find your download link, don't worry. We're here to help.

Just submit a ticket, and we'll get right back to you.

Don't worry. We reply to every message we receive.

Please try searching your inbox for messages from:

Our reply may have ended up in your junk folder. To stop this happening again in future, please whitelist us.

You can also sign in here to find all of your previous messages and replies.

If you're having difficulties, try talking with us via Facebook Messenger instead.

Did you contact us by email?

When we receive an email (ie, not a chat or website support ticket), we instantly reply with a verification message.

You need to send a blank reply to this verification message to confirm that you're not spam or a robot, and you need a reply. If you don't reply, we won't see your original message.