Got questions?

Don't worry. We're here to help.

Common Questions

Once you've made a purchase, we take you straight to your download page. We also email you the link, so you can access your member's area again in future.

If you've lost your download link, try searching your email for messages from:

The subject line will be related to the product you purchased.

If you can't find your download link, don't worry. We're here to help. Just submit a ticket, and we'll get right back to you.

We send a personal reply to every message we receive.

If you haven't received a reply (or our automatic reply to confirm we've received your email), it's likely that our message has ended up in your junk mail folder.

To fix this in future, please whitelist us.

To find the replies we have sent you, try searching your entire mail for all messages from:

You can also sign in here to show all of your previous email requests and replies. Click the 'Sign in' button at the top of the page, and signup if you don't yet have a support account.